Frequently Asked Questions
FAQ
Discover our FAQ’s section that provides comprehensive answers to common queries about their range of our services and products.
What services does Saxon Glazing provide?
We specialise in double and triple glazing, window and door replacements, emergency glass repairs, shopfront glazing, and custom glass cutting.
Which areas do you cover?
We serve Essex, London, Kent, and surrounding areas. If you’re unsure if we cover your location, feel free to contact us.
Are you insured and accredited?
Yes, we’re fully insured and our team is certified to carry out all glazing work to UK industry standards.
Do you offer emergency glazing services?
Yes, we offer 24/7 emergency glazing services for homes and businesses. Call us on 01274 085 211 or 07783 194 480 for immediate support.
Can you repair misted or blown double-glazed units?
Yes. We can replace failed sealed units without changing the entire window frame.
How long does installation or repair take?
It varies. Small repairs can take under an hour, while large installations may take several hours. We provide a timeline upfront.
How do I get a quote?
Request a free quote via phone, email, or our website contact form. A site visit may be needed for accurate pricing.
Is there a charge for site surveys?
No, all initial site surveys are completely free and without obligation.
What payment methods do you accept?
We accept bank transfer, credit/debit card, and cash by arrangement.
Do you supply custom-cut glass?
Yes, we offer made-to-measure glass for shelves, mirrors, splashbacks, balustrades, and more.
What types of glass do you offer?
We provide toughened glass, laminated, acoustic, fire-rated, patterned, and obscure privacy glass.
Is your work guaranteed?
Yes. All our installations are backed by a guarantee. Warranty length varies by service and product.
What’s your cancellation policy?
Please notify us at least 24 hours in advance to cancel or reschedule. A fee may apply for short-notice changes.
What’s your cancellation policy?
You can reach us via phone at 01274 085 211, email at info@saxonglazing.co.uk, or through our website’s contact form.
Do you offer out-of-hours or weekend work?
Yes. Contact us to check availability for weekend or evening appointments.
✅ Is this item in stock?
Yes – unless explicitly marked as Out of Stock, the item is available. We work hard to keep all our standard stocked products readily available throughout the year.
⏱️ What is the delivery lead time?
All in-stock items are dispatched and delivered within 7 days of your purchase. Our efficient logistics ensure prompt service every time.
📦 Can I delay my delivery?
Yes, we’re happy to accommodate. If you’re not ready to receive your order, you can request a delivery delay.
Simply leave a note at checkout with your preferred delivery timing. We’ll reserve your item so it’s held in stock until you’re ready. This ensures availability when you need it.
🛡️ What warranty do you offer?
We offer a 10-year warranty on all products. At Saxon Glazing, we’re always just a phone call away – and committed to supporting you throughout your journey with us.
💷 How much does it cost to install French doors in the UK?
Installation costs vary depending on size, material, and design. Saxon Glazing offers competitive, tailored pricing to suit your project and budget.
📏 How do I measure for bifold doors?
Accurate measurements are crucial. Measure the height and width of the door opening precisely. We recommend using a professional to ensure everything fits perfectly.
🚪 Do bifold doors come with a master door?
Yes! All our bifold door systems include a master (or traffic) door that opens independently like a standard door—no need to open the entire set of panels.
🔐 Can you open bifold doors from the outside?
Yes, you can. All our standard-sized stocked bifold doors come with external access and are equipped with a key-to-thumb-turn euro cylinder lock, allowing you to securely lock and unlock them from the outside.
