Frequently Asked Questions
FAQ
Discover our FAQ’s section that provides comprehensive answers to common queries about their range of our services and products.
What services does Saxon Glazing provide?
We specialise in double and triple glazing, window and door replacements, emergency glass repairs, shopfront glazing, and custom glass cutting.
Which areas do you cover?
We serve Essex, London, Kent, and surrounding areas. If you’re unsure if we cover your location, feel free to contact us.
Are you insured and accredited?
Yes, we’re fully insured and our team is certified to carry out all glazing work to UK industry standards.
Do you offer emergency glazing services?
Yes, we offer 24/7 emergency glazing services for homes and businesses. Call us on 01274 085 211 or 07783 194 480 for immediate support.
Can you repair misted or blown double-glazed units?
Yes. We can replace failed sealed units without changing the entire window frame.
How long does installation or repair take?
It varies. Small repairs can take under an hour, while large installations may take several hours. We provide a timeline upfront.
How do I get a quote?
Request a free quote via phone, email, or our website contact form. A site visit may be needed for accurate pricing.
Is there a charge for site surveys?
No, all initial site surveys are completely free and without obligation.
What payment methods do you accept?
We accept bank transfer, credit/debit card, and cash by arrangement.
Do you supply custom-cut glass?
Yes, we offer made-to-measure glass for shelves, mirrors, splashbacks, balustrades, and more.
What types of glass do you offer?
We provide toughened glass, laminated, acoustic, fire-rated, patterned, and obscure privacy glass.
Is your work guaranteed?
Yes. All our installations are backed by a guarantee. Warranty length varies by service and product.
What’s your cancellation policy?
Please notify us at least 24 hours in advance to cancel or reschedule. A fee may apply for short-notice changes.
What’s your cancellation policy?
You can reach us via phone at 01274 085 211, email at info@saxonglazing.co.uk, or through our website’s contact form.
Do you offer out-of-hours or weekend work?
Yes. Contact us to check availability for weekend or evening appointments.
